FAQ Fuel Card
for employees
Everything you need to know about using the MOBIKO Mobility Card
The MOBIKO Fuel Card
Welcome to easy card payment for your petrol expenses. With the MOBIKO Fuel Card, your employer offers you an easy way to take advantage of a tax-free mobility benefit. A benefit that perfectly complements the existing MOBIKO modules and is also relevant for those who cannot do without a car privately or on the way to work.
FAQ – Our answers to the most important questions
No, you don’t need to keep any receipts as the transaction information is available to us and your employer in digital form.
You cannot change the provider yourself. Please contact support@mobiko.de.
The unused credit will be credited to your account and you can use it in the following months.
The fuel card is a purely virtual card that enables contactless payment. You can choose to store the MOBIKO Fuel Card in your wallet.
You have to choose between the following service providers:
Esso, ARAL, Jet, Shell and Total
Of course, you can use the fuel card for private purposes as well as for your commute to work.
Yes, you can do that with these four steps:
- Open the MOBIKO PWA and click on the map module. A virtual card is already displayed there – but without card details.
- To see the full card details, you will need to go through a short verification process using an SMS code. After confirmation, you can view the details for a few minutes.
- Open your Wallet app. Click on the plus sign and select the ‘Debit or credit card’ option. Apple Wallet: Enter the bank in the next step. IMPORTANT: Select SWAN as the card provider. The camera will then open automatically on both Android and Apple to scan a physical card. In this case, tap ‘Enter card details manually’ at the bottom instead.
- Now you can transfer your MOBIKO card data to the wallet – done! You can now use your MOBIKO Card with your smartphone to make payments.
The credit on your fuel card is automatically made available to you each month by your employer based on the payment plan assigned to you. You can view your current credit balance, including potential carryovers from previous months, in the card area of the MOBIKO app, as well as the payment plan assigned to you. If you notice any irregularities in the payment of your balance, please contact your Card Admin or HR department.