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General about MOBIKO:

In order to be able to use MOBIKO, so-called first-party cookies must be authorised in your browser. These cookies are technically necessary and if you have blocked these cookies, you will not be able to log in. This applies to both the mobile MOBIKO app (mobile.mobiko.net), which is optimised for use on a smartphone, and the MOBIKO web app (app.mobiko.net), which is optimised for use on a PC.

First-party cookies are cookies that are set by the website you are currently on. They are therefore not so-called third-party cookies, where data is passed on to third parties and which are usually used for advertising purposes.

1. How do I find out whether first-party cookies are allowed or blocked and how can I change this?

Different systems handle first-party cookies differently. We cover the two most common ones here and explain how Chrome and Safari handle these cookies. If you use a different browser, please find out how first-party cookies are handled in this case.

First-party cookies with Safari

In Safari, first-party cookies cannot be manually blocked or allowed. Safari checks whether these cookies can be used for tracking, which is mostly used for advertising purposes. If the cookies cannot be used for tracking, they are allowed. If the cookies could be used for tracking, Safari blocks them unless the user has given their consent. The cookies that MOBIKO uses are not tracking cookies. These should therefore be authorised by Safari.
You can find more information here: https://www.heise.de/tipps-tricks/Safari-Cookies-aktivieren-so-geht-s-4434891.html

First-party cookies with Chrome / Android

Chrome calls first-party cookies “website data on the device”.
First-party cookies are enabled by default in Chrome.
Step-by-step instructions:
- On the computer:
  - open the Chrome browser
  - click on the three-dot menu at the top right and go to “Settings”
  - click on “Privacy and security” and then “Website settings”
  - click on “Additional content settings” and then “Website data on the device”
  - activate “Website data on the device”
- On the smartphone:
  - open Chrome on your Android device
  - tap on the three-dot menu to the right of the address bar and go to “Settings”
  - tap on “Website settings” under “Advanced” and then “Website data on the device”
  - activate “Website data on the device”
  - You can find more information here: https://support.google.com/chrome/answer/14114868?sjid=10390410021526822859-EU

2. What do I do if the first-party cookies are authorised but I still can't log in?

In this case, there appears to be a different problem. Please contact our support team, we will be happy to help you.

3. What do I do if I do not want to allow first-party cookies for MOBIKO?

It is not possible to use MOBIKO without first-party cookies.

4. Why do I need first-party cookies to use MOBIKO?

We can best protect your data by using cookies. Cookies are the safest way to store your login information. They cannot be hacked and therefore the data cannot be stolen. This also protects us from phishing attacks, for example.

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